Privacy Policy
1. Overview of data protection measures
General information
The following information provides you with a clear and simple overview of what happens to your personal data when you visit our website. The term “personal data” refers to all data that can be used to identify you personally. This Privacy Policy also contains more detailed information on the topic of data protection.
Data collection on this website
Who is responsible for data collection on this website?
Data is processed on this website by the website operator.
How do we collect your data?
One of the ways we collect your data is when you share it with us. This can occur when you enter information into our contact form, for example. Other types of data are collected by our IT systems automatically when you visit our website. This data mainly consists of technical information (e.g. web browser, IP address, operating system or the time our site was accessed). Such information is collected automatically when you visit our website.
What do we use your data for?
Some of the data is collected in order to ensure the error-free availability of the website and its features. Other data may be utilised to analyse your user behaviour.
What rights do you have with regard to your data?
You have the right to receive information about the source, recipients and purpose of your stored personal data at any time and at no cost to you. You also have the right to demand that your data be rectified, blocked or erased. You can contact us with questions about these rights and other data protection issues at any time. You also have the right to lodge a complaint with the responsible supervisory authority.
Is data collected by third parties?
In the event that content delivery networks, analysis tools and external services and media are utilised, technical data (e.g. IP address, web browser, operating system or the time a site was accessed) as well as your surfing behaviour and possibly any data you provide to a particular service could be stored and statistically analysed. You will find detailed information on this topic in the respective relevant sections of this Privacy Policy.
Where and for how long do we store your personal data?
We store and process your personal data exclusively in Switzerland. We store your personal data only for as long as we need to utilise the data as described in this Privacy Policy and/or as long as we have your consent (if applicable) to do so.
2. General information
Privacy Policy
We take the protection of your personal data very seriously and we therefore handle your personal data confidentially and in accordance with statutory data protection regulations and this Privacy Policy.
Various types of personal data are collected when you use this website. The term “personal data” refers to data that can be used to identify you personally. This Privacy Policy describes which types of data we collect and what we use this data for. It also explains how and for which purposes the data is collected.
Please note that the transmission of data over the Internet (e.g. via e-mail communication) may be prone to security loopholes, and it is therefore not possible to completely protect data against access by third parties.
Information about the controller
The controller for data processing on this website is:
avanca Energy AG and avanca Logistics AG
Bahnhofstr. 10
CH-8001 Zurich, Switzerland
Tel.: +41 43 45 62 747
E-mail:
Revocation of your consent to the processing of your personal data
Certain data processing procedures are only possible if you grant your express consent. You can also revoke at any time any consent you may have already given us by simply sending us an e-mail. This shall not affect the lawfulness of any data collection that occurred prior to your revocation.
Right to lodge a complaint with the responsible supervisory authority
If you believe that a violation of data protection law has occurred, you have the right to lodge a complaint with the responsible supervisory authority. The responsible supervisory authority for data protection issues is the Federal Data Protection and Information Commissioner (FDPIC). Contact information is available via the following link: https://www.edoeb.admin.ch/edoeb/en/home/deredoeb/kontakt.html.
Right to data portability
You have the right to demand that we hand any data that we automatically process on the basis of your consent (if applicable) or in order to fulfil a contract over to you or a third party in a common machine readable format. If you demand the direct transfer of the data to another controller, we will only do this if it is technically feasible.
SSL and TLS encryption
This site uses SSL or TLS encryption for security reasons and in order to protect the transmission of confidential content, such as orders you place with us or inquiries you send to us as the site operator. You can recognize an encrypted connection when you see the lock icon appear in your browser’s address bar and the address bar change from “http://” to “https://”.
If SSL or TLS encryption is activated, the data you transfer to us cannot be read by third parties.
Access, blocking and erasure
Within the framework of applicable legal provisions, you have the right to demand at any time information about your stored personal data and its source, as well as any recipients of your personal data. This information must be provided to you free of charge. You also have the right to demand information about the purpose of the processing of your data (also free of charge). In addition, you may in some cases have a right to have your data rectified, blocked or erased. You can contact us with questions about these rights and other data protection issues at any time.
Objection to unsolicited advertising e-mails
We hereby object to the utilisation of the contact information that we are required to publish in our Legal Information in order to send us promotional and information material that we have not expressly requested. The operators of this website expressly reserve the right to take legal action in the event they are sent unsolicited promotional and advertising information – for example via spam e-mails.
3. Data collection on our website
Cookies
Some of our web pages use cookies. Cookies do not harm your computer and do not contain any viruses. Cookies help make our website more user-friendly and more efficient and secure. Cookies are small text files that are stored on your computer and saved by your browser.
Most of the cookies we use are so-called session cookies. These cookies are automatically deleted after you leave our website. Other cookies remain stored on your device until you delete them. These cookies make it possible for the website operator to recognise your browser when you visit our site again.
You can change your browser settings in a manner that will enable your browser to inform you about the use of cookies and allow you to decide on a case-by-case basis whether to accept cookies or reject cookies from certain sites, or reject all cookies in general. You can also configure your browser to automatically delete cookies when you close it. Please note that disabling cookies may limit the functionality of this website. Before you can use our website, a cookie banner will appear that will allow you to select cookie settings that correspond to your preferences in this regard.
The website operator has a legitimate interest in storing cookies that are technically necessary or otherwise necessary in order to enable communication or make available certain functions that you wish or need to use (e.g. shopping cart function) and to ensure the provision of optimised services that are free of technical errors. Any analysis tools and external services or media used may also store cookies on your computer. You will find more details on this in the respective relevant sections of this Privacy Policy.
The following cookies are technically necessary:
| Source | Name | Function | Storage period | Time of installation |
| avanca Energy AG | avanca Logistics AG | cookie_consent |
Stores the data protection settings of the visitor to the website. |
1 year |
When cookie settings are saved and stored |
| PHPSESSID |
Technical and strictly necessary cookie that stores a unique identifier for a user’s session on a website. |
Session | When the website is visited |
Server log files
The website provider automatically collects and stores information in so-called server log files that your browser sends to us automatically. The information is as follows:
- Your browser type and version
- Your operating system
- The referrer URL
- The host name of the accessing computer
- The time of the server inquiry
- Your IP address
This data is not merged with other data sources.
Contact form
If you submit an inquiry to us via our contact form, the information you provide in the contact form, including any contact information you provide in the form, will be stored by us in order to process your inquiry and contact you if we have further questions. As a matter of principle, we will not share this data with third parties, with the exception of those third parties that are mentioned in this Privacy Policy.
You can revoke your consent at any time simply by sending us an e-mail. Revoking your consent shall not affect the lawfulness of any data collection that occurred prior to your revocation.
The information you enter into the contact form will be retained by us until you ask us to erase the data or until you revoke your consent to the storage of your data, or until the purpose for which the data is being stored no longer applies (e.g. after we have processed and responded to your inquiry). This shall not affect any mandatory legal provisions, in particular those relating to retention periods.
Processing of customer and contract data
We collect, process and utilise personal data only if such data is needed to establish a legal relationship, design its content or amend it (master data). We only collect, process and utilise personal data relating to your use of our website (usage data) if this is necessary to enable you to use the website and its services, or if we need this data to bill you for any services that are subject to a fee.
The data collected will be deleted after an order has been completed or the business relationship comes to an end. This shall not affect any legally required retention periods.
Data transfer in connection with the conclusion of a contract for services and digital content
We only transfer personal data to third parties if this is necessary for the conclusion of a contract – for example we will transfer data to banks or credit card companies that process your payments.
There is no further transfer of the data, unless you have expressly consented to such a transfer. Your data will also not be transferred to third parties (e.g. for advertising purposes) without your explicit consent.
4. Changes to this Privacy Policy
We may change this Privacy Policy from time to time (for example if applicable laws change). All changes will be immediately posted on the website and you will be considered to have accepted the terms of the Privacy Policy upon your first use of the website following the changes. We recommend that you check this page regularly to remain up to date on any developments or changes that might occur.
